Mar 15, 2021 by HIA
The airport continues to enhance the travel and service experience for passengers from all over the world and maintains its operations in spite of the "Covid-19" pandemic.
Hamad International Airport is proud, By announcing that it is one of the candidates to win the "Best Airport in the World" award for 2021 from Skytrax International. The airport aspires to maintain its leading position among international airports by encouraging all its passengers to participate in the Skytrax survey to measure passenger satisfaction around the world. This award is considered one of the most prestigious awards in the airport sector, and a primary criterion for assessing quality, customer service and facilities among more than 550 airports around the world.
Over the past few years, Hamad International Airport has risen in the Skytrax rankings for "The Best Airport in the World", ranking third in the world in 2020, thanks to its future vision and innovative approach to the world of airports, which enabled it to implement many advanced technologies. Which contributed to empowering travelers and enhancing its advantages, making it the preferred airport by travelers around the world.
Over the past year, the Covid-19 pandemic has begun to affect the world's aviation industry, passenger traffic, air freight demand, and other operations. In response to these unprecedented challenges, the award-winning Hamad International Airport has taken stringent health and safety measures, adopting the latest advanced and innovative technologies to develop the airport's operations, with priority given to the health and safety of all passengers and employees. These comprehensive measures have allowed the airport to keep its doors open throughout the pandemic period, which has contributed to ensuring family reunification and the transport of essential goods to various parts of the world.
To enhance the travel experience, Hamad International Airport has implemented several advanced and innovative technological technologies such as fully autonomous disinfection robots, smart thermal screening helmets and ultraviolet disinfection tunnels. The airport also introduced a set of innovations that would ensure non-contact with the aim of preserving the health and safety of all travelers, which included various self-check-in points, security checks for transit passengers and others, which allowed travelers to move through all major points of contact with the least amount of physical contact.
For his part, Engineer Badr Mohammed Al-Meer, Chief Operating Officer at Hamad International Airport, said: “The various safety measures taken by Hamad International Airport to limit the spread of the Coronavirus (Covid-19) are a remarkable achievement not only for the airport, but for the State of Qatar as well. It is imperative to highlight HIA’s flexible and effective approach, which has contributed to ensuring that many innovative solutions are quickly applied to adapt to the new conditions imposed by the pandemic. We, at Hamad International Airport, have committed to maintaining our operations and being the safe choice for travelers during the most difficult times.
Al Mir added: “With pre-planning for business continuity, Hamad International Airport has worked to develop all its operations, giving priority to the health and safety of passengers and employees, and ensuring permanent operational excellence. This made Hamad International Airport an example for airports around the world to follow, and made us a nation and a nation proud of our continuous achievements. "
Hamad International Airport, classified as a five-star airport, is gaining increasing global recognition and appreciation due to its experience in the field of passenger transportation and its operational excellence, which underscores the importance of its role as the main gateway to the State of Qatar as a preferred destination for travelers. The airport's tireless efforts to enhance the travel experience have resulted in it receiving global recognition and other important awards, as Hamad International Airport has become the first airport in the Middle East and Asia to obtain a five-star rating in the audit of the "Covid-19" airport safety measures from "Skytrax". , It was also the first airport in the world to be certified by the British Standards Institute (BSI). For its implementation of the aviation health and safety protocols for "Covid-19", in addition to being the first airport in the Middle East to obtain a certificate ISO 22301: 2012 Business Continuity Management System, by the British Standards Institute.
The airport is currently implementing an expansion project aimed at strengthening Qatar's position as a global travel hub, supporting its economic diversification plans, as well as keeping pace with the growth resulting from the success and expansions of the country's national carrier, Qatar Airways. The Hamad International Airport expansion project focuses on increasing the airport’s capacity and its many facilities. The ongoing expansion is expected to increase the capacity of Hamad International Airport to more than 53 million passengers annually by 2022, while the second phase of the expansion, which will start after the FIFA World Cup (Qatar 2022), will increase the airport's capacity to more than Of 60 million passengers annually. The expansion of Hamad International Airport will also create thousands of job opportunities in Qatar, allowing the country to achieve its goals in line with Qatar National Vision 2030. .
Hamad International Airport, which has become a distinctive and special destination in itself, has been modernly and uniquely designed to meet and exceed all the requirements and needs of international travelers. The Hamad International Airport combines within its building a collection of rare pieces of art from the most famous international artists, shopping options for the most famous brands and modern restaurants, in addition to distinguished leisure and relaxation facilities.
The award-winning Qatar Duty Free and a permanent partner of Hamad International Airport, continues to collaborate with it to create exceptional and unique shopping and retail experiences for travelers. Through the offers and benefits offered by Hamad International Airport, travelers get a distinct and lasting impression of the modern and authentic standards of hospitality that characterize Qatar and its culture. .
The Skytrax World Airport Awards are based on air travel opinions and nominations from 100 nationalities, and a list of 550 airports around the world. The survey assesses passenger satisfaction across 39 key performance indicators for airport services and products, from check-in, arrival, flight diversions, shopping, security, passports, to departure gates.
The "Skytrax" platform allows Hamad International Airport passengers to share their travel experience through its doors. Passengers who wish to support Hamad International Airport to maintain its global leading position can vote for it by visiting the official website of the Skytrax World Airport Awards, or by visiting the official website. To Hamad International Airport .
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