The Facility in New Delhi Achieves 99.99% On-Time Performance and 99.98% Safety Performance Index

Qatar Aviation Services (QAS) commemorates the 5th anniversary of its first out-station Centralised Load Control (CLC) facility in New Delhi. Over the past five years, this pivotal facility has efficiently managed weight and balance documentation for 374,500 flights, representing 60% of Qatar Airways’ global departures with the remaining 40% being managed by the Qatar Aviation Services CLC facility in Doha.

Maciej Jukowski, Head of Load Control & CLC Operations, commented: “Today we celebrate the 5th anniversary of our New Delhi Centralised Load Control office operations. The unit was established to minimize the risk of operational disruptions to airlines' global network and the success of the initiative was proven during the last five years, allowing QAS to provide undisturbed services to our customers. This achievement was only possible thanks to our incredible team of dedicated professionals who work tirelessly round the clock in order for us to be able to provide our customer airlines with the best services and redefine ground handling excellence.”

As a flagship product of QAS, the CLC has set new standards in premium ground handling services globally. Since its establishment in 2018, the New Delhi facility earned the prestigious IATA Safety Audit for Ground Operations (ISAGO) certification within just two years of its inception, further underscoring QAS's commitment to the highest industry standards and operational efficiency.

Operating 24/7, the CLC offers weight and balance services for all aircraft types, including popular wide and narrow body passenger and specialized cargo aircrafts. Its prime responsibility is to ensure every departure is safe and on time, while adhering to strict safety principles and quality policies.

Having successfully managed 374,500 flights, the New Delhi CLC boasts an exceptional on-time performance rate of 99.99% and a stellar Safety Performance Index of 99.98%. These impressive figures highlight the facility's relentless pursuit of operational efficiency and safety.

Looking ahead, QAS is set to expand its global footprint with the upcoming inauguration of its third CLC facility in Manila, marking a significant step in its growth ambitions. This strategic move broadens QAS’s presence in new markets and introduces cutting-edge ground handling solutions to airports worldwide. With a proven track record in managing a large portion of Qatar Airways’ global operations, QAS invites other airports and airlines to integrate its CLC product into their operations, enhancing safety, efficiency, and operational excellence.

Over the next five years, QAS is committed to further expanding its CLC network and establishing an international QAS CLC division, aligning with its mission to deliver world-class ground handling solutions and drive global growth.