Jul 26, 2020 by Qanect
QIB continuously simplifies and enhances its customers’ digital banking experience
As part of QIB’s ongoing efforts to provide innovative digital solutions to empower its customers, Qatar Islamic Bank (QIB) recently released the latest version of its award-winning QIB Mobile App with the introduction of key new features, as well as a host of performance enhancements.
Developed with its customers’ daily banking requirements in mind, the latest update further empower QIB customers by allowing them to fulfil the majority of their banking needs through the mobile app without the need to visit a branch.
Following the upgrade, customers can now update their QID and Passport information through the App, retrieve their username and unblock their access to the App, instantly settle Vodafone payments using Absher rewards points and request to cancel a Western Union transfer.
Customers who have an expired QID or passport in QIB’s records are able to instantly update their details by simply uploading their renewed QID or Passport and continue to enjoy the full suite of QIB services offered by the App, including making transfers and payments or opening additional accounts.
The latest update, in response to the prioritized customer needs, enables users to retrieve their username and unblock their access to the App. To retrieve the app credentials, customers need to enter their debit card number and the card’s PIN as well as the one-time password (OTP) which is sent to the customer’s registered mobile number with QIB.
As part of QIB’s continued efforts to reward the customers through the ABSHER Rewards Program, customers can now redeem their earned points to settle their Vodafone payments instantly through the App. Customers can continue settling Ooredoo bills/top-ups and Kahramaa bills by redeeming ABSHER Rewards Points through the app.
Since the beginning of the year, QIB partnered with Western Union to offer the fastest and easiest way to send money anywhere in the world through the QIB Mobile App. Customers can now request to cancel a previously initiated Western Union transfer. The cancelation request is available in case the transfer is still pending and has not been yet collected by the beneficiary.
Commenting on the updates, D. Anand, QIB’s General Manager – Personal Banking Group, said: “Customers will always remain at the heart of our business. As we continue to progress by deploying new and innovative digital solutions and technologies, we remain customer-centric throughout. By digitalizing our products and services, we are enabling our customers to perform the majority of their daily transactions by simply logging into our all-inclusive Mobile App from anywhere, without the need to visit a branch”.
He added: “Especially under the current circumstances, we urge our customers to continue using our digital channels for all their needs, while reminding them that we are available to support them with any banking request. Customers can call our Call Center or their respective Relationship Managers for any banking inquiry or support on how to use our digital banking services.”
QIB’s core strategy keeps customers’ best interests in mind, exemplified by the rigorous updates the bank’s digital platforms receive. The QIB Mobile App has become a single one-stop-shop for customers, providing multi-services and accommodating all financial requests. Testifying to the quality services that QIB offers on its Mobile Application, the Bank achieved the highest rating amongst all local banks on Apple Store and Google Play Store, by receiving an average rating of 4.7 out of 5.0.
To download the app, customers can visit the Apple Store or Google Play Store and search for the keyword: QIB Mobile App. Customers can easily self-register using their debit card number and PIN. For more information, please visit www.qib.com.qa/en-mobileapp
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