Jun 14, 2021 by Qanect
The new App is offering a new leading-edge user experience, marking a significant shift in the bank’s customer-centric approach
Following the latest international standards, the new App gives customers full control over their finances at anytime from anywhere in the world
Qatar Islamic Bank (QIB), Qatar’s leading digital bank, has announced the launch of an all-new version of its award-winning Mobile App. Creating a simplified and more engaging user experience, the revamped application adopts a convenient, “step by step”, approach with enhanced navigation to enable easy and full access to the bank’s digital services.
The new QIB Mobile App features easy-to-use English and Arabic interfaces, secure and smart biometric login, self-registration, smart shortcuts, and a combo navigation panel that allows customers to find all the offered products & services in simple steps, and get the help they need quickly within the app for a seamless and intuitive customized experience. All transactions can now be completed within a few steps and customers will reap the benefits of the advanced and secured data systems to avoid filling or re-entering pre-registered information.
A Smart Button is introduced to help customers view their net worth, access special offers like Instant Finance and Instant Credit Cars, and redeem their Absher Rewards points, or reach out to their Relationship Manager for help and to book a branch visit when needed. The minimalistic design facilitates the completion of all transactions without interruption and ensure that customers are capable of locating all the resources and information they need in only a few quick steps.
The new homepage offers a quick and easy access to the customer’s most used products and services, with options to customize and create personal preferences, while displaying the products and services in a structured way, with the most important ones shown first to create a more consistent and personalized experience.
Mr. Bassel Gamal, QIB’s Group Chief Executive Officer, said: “We are happy to announce the launch of the all-new QIB Mobile App. The mobile app has now become the primary channel for our customers as it offers instant service, convenience and maximum security. This is a key milestone towards the full digitization of all our products and services, in line with our bank-wide digital transformation program initiated to improve our customer experience and expand our digital services.”
“Through intensive research and customer insights, we first understood the changes in customers’ behaviors and their needs when it comes to mobile banking. That is why we decided to focus our efforts on designing a revamped app which caters to the requirements and expectations of our customers today.” The QIB Mobile App continues to register more than 1.5 Million logins on average per month, making it the channel of choice through which more than 80% of retail transactions are made. With more than 100 features, the QIB Mobile App continues to be the customers’ preferred banking channel and a digital one-stop-shop in answering all their banking needs from any location across the globe, and at any time with 24/7 accessibility.”
Available on App Store, Google Play, and Huawei AppGallery, customers can download the App and easily self-register using their active ATM/Debit Card number and PIN. The QIB Mobile App offers customers the ability to have full control of their accounts, cards, and transactions and to fulfill all their banking requirements remotely. In addition, QIB customers can open a new account, apply for personal financing, a Credit Card, or open additional accounts via the QIB Mobile App in only 5 minutes.
In its new, improved version, the App will also pave the way for introducing new and innovative features in the near future, which aligns with the Bank’s vision and commitment towards simplifying customers’ banking experience and giving them full control of their finances.
To take a tour through the App: https://youtu.be/FA_mByzEm1o
For more information, please visit www.qib.com.qa
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